The leak that runs for six weeks
A seal fails in January. Nobody notices before Easter. The parquet floor is ruined, the partition walls have to be redone, and the insurer argues because the claim was not reported in time.
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You spend a few weeks there. We are there all year round.
Your home stays empty ten months out of twelve. It is during those ten months that the leak appears, that frost cracks the pipe, that the freezer gives up and that the pool keeps running. Serenza keeps watch, maintains, and sends you a dated photo report after every visit.
Palavas-les-Flots · Carnon · La Grande-Motte · Le Grau-du-Roi · Aigues-Mortes
What happens to a house left on its own
These are not hypotheticals. This is what happens every winter in a closed-up house that nobody visits.
Frost in the pipes
Two nights below zero are enough. The pipe cracks as it thaws, and water pours into an empty house with nobody to shut off the supply.
The power cut
The circuit breaker trips. The freezer defrosts, the pool pump stops, the frost-protection heating no longer heats. You will find out when you arrive in July.
Sea storms and wind
A blown-off roof tile, a torn-off shutter, a blocked gutter. On the coast, a winter storm always leaves something behind.
Damp and mould
A closed house cannot breathe. Walls get spotted, fabrics become impregnated, and a musty smell greets you on arrival.
The garden and the pool
Six months without maintenance, and the pool is green, the hedge spills over into the neighbour's garden, the gate no longer opens. Restoring things always costs more than maintaining them.
What we do, in practice
No vague promises. Dated visits, sensors that speak up, and photo proof of every visit.
- We visit, and we prove it: every visit ends with a dated photo report sent to your phone. You see your home without being there.
- We air and heat the house: it breathes, and picks up neither damp nor a musty smell.
- We collect the mail: an empty mailbox means a house that doesn't look abandoned.
- We let in tradespeople: plumber, roofer, pool technician. You don't have to drive four hours to open a door.
- We coordinate maintenance: garden, pool, cleaning. One point of contact, one invoice.
- We prepare your arrival: clean house, beds made, heating on, water turned on. You put down your suitcases and you are on holiday.
And between two visits, the house talks to us
We install technical sensors, discreet and wireless. They do not monitor people: they monitor the building. As soon as a value goes outside the normal range, we are alerted. We let you know right away and we come over.
An alarm sounds in an empty house and nobody hears it. A sensor alerts us, and someone comes over. That is the whole difference.
Our plans
No minimum commitment, cancellable with 30 days' notice. You pay monthly, all year round, because it is precisely when you are not there that your home needs us.
Watch
€79 / month
For an apartment or a closed-up house, with no outdoor space to maintain.
- 1 visit per month with a dated photo report
- Technical sensors: leaks, frost, power cuts
- Immediate alert and intervention in case of an anomaly
- Airing and mail collection
- Report after every storm or frost episode
Serenity
€129 / month
For a house with a garden, terrace or small outdoor space.
- 2 visits per month with a dated photo report
- Everything included in the Watch plan
- Access for tradespeople and follow-up of work
- Coordination of garden and pool care
- Preparation before your arrival: cleaning, heating, water
- Tidying up after your departure
Privilege
€199 / month
For a high-end home, a pool, or an owner who lends out their property.
- 1 visit per week with a dated photo report
- Everything included in the Serenity plan
- Cleaning to get the house ready before each stay
- Welcoming your family and friends and handing over the keys
- Priority intervention in an emergency
Installation of the sensor pack: €149 one time (equipment and fitting included). The sensors stay with you: if you leave us, they are yours. External tradespeople (gardener, plumber, pool specialist) invoice you directly for their work: we select them, open the door for them and follow the job, but we take no margin on their work. Prices valid for the towns we serve, excluding properties over 200 m².
Let's talk about your home
Leave us your contact details: we will call you back within 24 hours with a proposal suited to your property. It is free and with no obligation.
Request a call backSerenza carries out building maintenance and technical monitoring. It does not carry out any surveillance or security guarding activity within the meaning of Book VI of the French Internal Security Code: the sensors installed are technical sensors (water, temperature, energy) and do not constitute an electronic security system. Serenza does not provide protection of persons or intrusion prevention.